Extension is being disabled periodically

#1

Hi,

I have a nagios extension that is hooked up with allow list into back into my environment. It works for a duration of time before it stops working, at which point we’d have to go into extensions page in PD to re-enable the extension. Is there a way to see why the extension was disabled so we can troubleshoot the problem, it’s causing inconsistent alerting/acknowledgements.

#2

Hi Jacky,

We’re happy to help with this in Support. Please reach out to us at support@pagerduty.com with details about the integration: the URL of the service this extension is connected to, an approximate date and time (include time zone) of its last disablement, and any other details you may think are relevant.

Thanks,